How We Work
The Recruitment Process
Follow a verbal telephone consultation. We visit you and your family at home (or elsewhere if that’s more convenient for you), so we can truly understand your needs. We feel this is essential, because staffing can be very personal.
We discuss your ideal candidate and any privacy concerns you may have. We find out about your children, how you like your home to run and what your likes and dislikes are. We also ask you fill in the registration forms online so we can better understand your needs and we can have them to hand when interviewing candidates.
We carefully select and interview all candidates at length, run all the necessary checks and ensure their first aid training is up to date. Once we have interviewed candidates, we select a final 2 or 3 and send these across to you for a final screening, once you have selected your final choice we conduct a last interview and once referencing and background checks are complete and a package has been agreed, we can formally offer the candidate the position.
For Au Pairs, by request we can put together a welcome pack, listing your children’s preferences and favourite places, and the local amenities, such as the location of the nearest language school.
The Settling-In Period
We work closely with families and candidates during the first six weeks of employment to ensure a smooth transition. This aftercare service is what sets us apart from other Agencies. We have an open-door policy, we want our families and candidates to feel able to come to us at any time to discuss any queries or issues they may have encountered. We also offer a mediation service and can sit down with you once a fortnight to help solve any problems that may have arisen – on either side – during the settling-in period.
We want families and employees to know we are here give guidance and support once we have made the placement which we feel is a valued and integral part of our service that we strongly believe in.