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© 2019 The Family Agency. Branding & Website Created by Perry-Greene Design Ltd

About Us

The Family Agency was set up after Thais became a mother, moving to a family-orientated area and discovering the pitfalls of finding suitable childcare. She saw there was a need for a caring, honest Agency, which could not only provide trustworthy staff, but also nurtured relationships and offered genuine support, both during the recruitment process and once a candidate was in place. 

Thais Vaughan

Thais was born in Venezuela to English parents and, following a wonderful childhood, moved to New York, before eventually settling in London. She is married, the mother of two energetic girls and enjoys balancing London life with muddy walks on Wimbledon Common with her family and dog. She is passionate about animal welfare and is dedicated to a number of charities both in the UK and internationally. 


Thais has worked in the family office sector for over 20 years, recruiting private staff for households in the UK and abroad. In fact, she spent more than ten years working for a prominent Royal Middle Eastern family office recruiting and managing hundreds of members of staff in London, Europe and Dubai. This means she is ideally placed to help you recruit and manage experienced, reliable and loving staff for your family. 



"I was lucky enough to be recommended Thais in the hope of finding a suitable au pair following a poor experience with another company. Thais was responsive, listened to my brief, and came up trumps with a delightful girl from Spain. She’s now settling in well and really part of our family. Thanks Thais!"

Catherine, Wimbledon

"I was looking for a housekeeper who could double up as a Nanny, not an easy find. The Family Agency were able to source candidates and following a couple of meetings with both Thais and the candidates, I am now satisfied we have made the right choice. Good service, both understanding and proactive."


Martha, Chelsea

"The Family Agency did exactly what I had hoped……Great service and will definitely use them again."


Susie, Earlsfield

"I came to The Family Agency after months of searching for a decent Au Pair Plus, I felt I was truly listened too and really understood from the start.  I loved that it was a local Agency and that they have such a friendly open door policy, I really felt they connected with us at home and the effort they put in to find out about us as a family.  I have recommended them to several mums since and I will be using them again when my Au Pairs contract runs out."


Caroline, Southfields

"I have had numerous Au pairs in the past, chancing my luck with an on-line website. I tried The Family Agency as Thais is a friend of a friend, so I thought I’d give it a try. Very surprised how easy the process was – Thais took the stress out of the whole procedure proving me with an au-pair with an up to date first aid certificate and a proven childcare record. Very pleased I made contact with her."


MC, Wandsworth Common

"My circumstances changed, so was unable to proceed. Thais remained polite and professional, something I will certainly remember. If the time comes I require household help again, she will undoubtably be my first call."


Joanna, Southfields