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© 2019 The Family Agency. Branding & Website Created by Perry-Greene Design Ltd

Main Services offered by the Family Agency

The Family Agency can help you recruit positive, honest and reliable staff.  

The roles below are our main services however we offer other bespoke services available on request.


A Nanny’s responsibility is to meet all your child’s needs. This means making sure they’re eating healthy meals and undertaking plenty of educational and fun activities to stimulate them, a Nanny will be patient and disciplined whilst giving them plenty of love. Nannies will also take care of all the domestic chores related to your child. Nannies can live in or out, and in both cases will work agreed hours, but a live-in Nanny may be more flexible if you need to change those hours at short notice. 

  • A live-in Nanny earns between £350 and £550 per week and a live out Nanny earns between £500 and £800 per week, depending on a range of factors. However, you also need to pay employer costs such as tax and national insurance.

Au Pair

An Au Pair is a young person who comes to the UK to live with a Family and study whilst providing childcare and light housework for pocket money. They generally have some experience of working with children rather than formal childcare qualifications and are aged between 18 -22.  A standard Au pair usually work between 25 hours to 30 hours maximum a week, but because they have often come to the UK to improve their English, you do need to ensure they have free time to study and attend college.  An Au pair is not a Nanny so you need to limit sole charge care and not exceed their hours.

  • An Au Pair earns from £120 - £130 per week,  including one or two nights’ babysitting.

Au Pair Plus 

An Au Pair PLUS is similar to an Au pair, but they will have worked or studied in a professional childcare environment or may just have stronger Childcare experience than a standard Au Pair, they also tend to be slightly older, generally between 21 and 30 years old. An Au Pair plus usually works up to a maximum of 35 hours per week, like standard Au Pairs, they often come to the UK to improve their English and you do need to ensure they have free time to study and attend college. An Au Pair Plus is not a Nanny so you must limit sole charge care and not exceed their hours.

  • An Au Pair Plus earns between £140 - £160 per week, including one or two nights’ babysitting.


Junior Nanny/Mother's Help

A junior Nanny is a younger less experienced childminder who is responsible for the care of the children, however it would be less sole charge than a Nanny. The right Junior Nanny can be as responsible and as hard working but perhaps hasn’t been exposed to every situation a Nanny has dealt with so may lack the confidence of that of a highly experienced Nanny. The Junior Nanny is still learning, gaining experience and most probably just completed her childcare qualifications. A mother’s help is an extra pair of hands, they provide support for the family, caring for the children and helping run the house. They normally work alongside the mother but this isn’t always the case, especially if they have more childcare experience. They will do nursery duties, light housekeeping and cooking for the children and help prep foods for the family. They will also help with food shopping, walking the dog, running errands and house duties. A mother’s help shouldn’t be left in sole charge of the children all day, it should be a mixed role.

  • A Junior Nanny or Mothers help earns between £250– £400 per week depending on  a range of factors including experience and whether they are live in or live out.  However, you may also need to pay employer costs such as tax and national insurance.



The Family Agency does not require search activation fees. We also include full DBS checks & first aid courses in our Nanny rates, Au Pairs will all be first aid trained inclusive of fee and can be DBS checked at an additional cost.

Au Pair

(25-30hrs per week)

£650 inc VAT( this includes reference checks & First Aid course (if requested)


Au Pair Plus

(35hrs per week)

£750 inc VAT (this includes reference checks & First Aid course (if requested)


4 x agreed gross weekly pay

(minimum fee of £1,650 inc VAT) this includes full DBS & reference checks & First Aid course.

Junior Nanny or Mothers Help 

4 x agreed gross weekly pay

(minimum fee of £1,500 inc VAT ) this includes full DBS & reference checks & First Aid course.

Temporary Nanny

Nanny daily booking fee of £30 per day 

Nanny weekly fee £120 per week (Mon - Fri)

Nanny weekly fee of £170 per week (Mon - Sun) 

(including VAT & full DBS & reference checks)

We have listed above our most popular placements but we also offer other popular household staff, please get in contact for information.

Refund Policy


We will make every effort to find the right person for your family. However, if a problem does arise with a Nanny or Au Pair within the first eight weeks, we will seek to replace her free of charge. If no suitable replacement is found or this option isn’t chosen, we offer the below structure. If the candidate has been placed and employment has commenced but you simply chose to cancel her employment for no given reason, we do not offer any refund.


0-2 weeks of employment 50%

2-4 weeks of employment 25%


The refund policy applies to families who chose to have a refund and not a replacement within the agreed replacement time.